HOTEL FRONT DESK ASSOCIATE (YEAR-ROUND)

Job Title:               Front Desk Associate
Reports To:           Front Desk Manager
FLSA Status:         Non-Exempt
Salary:                    $14.50 hourly

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned.)

SUMMARY:
Greek Peak – Hope Lake Lodge & Indoor Waterpark is currently seeking a Front Desk Associate. This position is year-round.

1. Greets and assists all guests during arrival and departure
2. Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints
3. Coordinates the delivery of guest services by other departments and outside vendors
4. Assists with all guest inquiries to try to satisfy request in a timely, positive manner
5. Processes all reservations and cancellation requests in a timely manner by email, telephone, fax or in person
6. Maximizes room revenue and occupancy levels through suggestive selling techniques
7. May handle the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash-up and accounts
8. Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates reservation system to handle customer inquiries, wakeup calls and the proper communication to guests
9. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests
10. Perform clerical duties to include handling incoming and outgoing mail, email faxing, photocopying, and bookkeeping as needed both internally and assisting the guest
11. The Guest Services Representative works closely with the housekeeping department to ensure a smooth transition for the guest for both check-in and check-out and any special needs or requests
12. Provides assistance to other departments of the resort to contribute to its smooth operation
13. Follows established safety procedures and complies with all resort policies and procedures

QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be 18 years of age
2. Excellent customer service skills
3. Efficient, well organized, and able to handle a variety of duties simultaneously
4. Energetic, enthusiastic and motivational
5. Ability to explain various resort options to guest.
6. Professional manner, discretion, and appearance
7. Excellent verbal and written skills
8. Able to show initiative and make decisions
9. Proficient in appropriate computer skills and office equipment.
10. The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
11. Ability to lift 25 lbs. occasionally
12. Willingness to work a varied work schedule including days, nights, weekends and holidays

BENEFITS:

1. Employee winter season pass for $15. Includes winter ski & snowboard access and complimentary ski/snowboard rentals along with discounted learn to ski lessons.
2. Discounted winter season passes for dependents or buddy.
3. Additional discounts on lodging, food, gear, and during the summer on mountain biking
4. Excellent training and professional development
5. Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (All full-time staff-1st of the month after 30 days of employment)
6. For all seasonal, full-time and part-time staff GPMR offers tele-health benefits for a nominal fee

Greek Peak Mountain Resort, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.