Job Title: Front Desk Associate
Reports To: Front Desk Mgr
FLSA Status: Non-Exempt
Salary: $14/hr
Summary:
Come work where you play throughout the year. Greek Peak Mountain Resort is currently looking for a Front Desk Associate for Hope Lake Lodge, this position is part-time, year-round position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned.)
- Greets and assists all guests during arrival and departure.
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
- Coordinates the delivery of guest services by other departments and outside vendors.
- Assists with all guest inquiries to try to satisfy request in a timely, positive manner.
- Processes all reservations and cancellation requests in a timely manner by email, telephone, fax or in person.
- Maximizes room revenue and occupancy levels through suggestive selling techniques.
- May handle the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash-up and accounts.
- Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates reservation system to handle customer inquiries, wakeup calls and the proper communication to guests.
- Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
- Perform clerical duties to include handling incoming and outgoing mail, email faxing, photocopying, and bookkeeping as needed both internally and assisting the guest.
- The Guest Services Representative works closely with the housekeeping department to ensure a smooth transition for the guest for both check-in and check-out and any special needs or requests.
- Provides assistance to other departments of the resort to contribute to its smooth operation. Assists with Gift Shop and Valet as needed.
- Follows established safety procedures. Complies with all resort policies and procedures.
Qualifications/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be 18 years of age
- Excellent customer service skills
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Energetic, enthusiastic and motivational
- Ability to explain various resort options to guest.
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Able to show initiative and make decisions
- Proficient in appropriate computer skills and office equipment.
- The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
- Ability to lift 25 lbs. occasionally
- Willingness to work a varied work schedule including days, nights, weekends and holidays
Greek Peak HLL is an equal employment opportunity employer that is committed to having a diverse work force.