Weekly COVID-19 Update for Greek Peak—
March 23, 2019
We are receiving multiple daily directives for how businesses should operate at this time. These are challenging times for everyone. We miss seeing all of the smiles and hearing kids laugh and talk about their best run of the day.
The latest NY State work mandate that went into effect Sunday Evening stipulates that 100% of non-essential employees must work from home. This is a new reality—an important one—that aims to get us through this pandemic as soon as possible. In accordance with the governor’s directive, Trax2Go and the Greek Peak Community Grocery, within the lobby of Hope Lake Lodge, can remain open at this time as it is a temporary grocery store and delivery/take-out food establishment. We are operating with minimal staff and controlled guest access in the grocery area.
To place a Trax2Go please text Trax to 33733 with your cell phone or mobile device or click here.
The Welcome Center at Greek Peak is now CLOSED for the season. Leaving gear in your locker is done so at your own risk. Access to Guest Services and rental lockers will resume once New York’s “100 percent non-essential work from home” ban has been lifted.
During this time, our Guest Services team leader Kim Thayer will be working from home. Those with questions regarding season passes and/or locker sales can reach her daily by phone at 844-846-9572 or by email at: email@example.com.
In another cruel twist, Mother Nature is in the process of dropping fresh snow today and tomorrow. As fun as this sounds, we must remind our Greek Peak family that ALL trails at Greek Peak are CLOSED.
Hike & Ski (skinning) is NOT permitted. Being on the trails at this time is considered trespassing. It is in your best interest not to be on the mountain. If you were to get hurt and needed to be rescued there is no one from Ski Patrol here, which means you would be taking local First Responders away from community emergencies, to respond to a situation that should have never happened in the first place. We understand how much you love Greek Peak but now is not the time to put yourself and others at risk.
In addition, all Greek Peak attractions and lodge amenities are CLOSED including the mountain coaster, snow tubing, zip line tours, the day spa, arcade and Cascades Indoor Waterpark.
We are no longer accepting hotel reservations between now and May 1st. We will continue to monitor when attractions will reopen.
Niki Pittsley, our Call Center Manager, is working remotely and will continue to answer calls regarding general information and future reservations. For immediate needs and future room bookings she can be reached daily at 800-955-2754 between the hours of 10 am – 4 pm. For less urgent concerns, please email her at: firstname.lastname@example.org.
The Covid-19 (Coronavirus) pandemic has resulted in all of our seasonal and most of our full time employees being laid off. Our goal is to ramp back as soon as possible once we receive the all clear from the Governor’s office. We will continue to stay in touch via social media. Please stay safe and stay healthy.
Sincerely, Wes Kyger
President, Greek Peak Mountain Resort | Hope Lake Lodge
Greek Peak & Hope Lake Lodge—
Frequently Asked Questions
Q. How is Greek Peak Mountain Resort & Hope Lake Lodge responding to COVID-19, commonly referred to as novel coronavirus?
A. We have temporarily suspended all operations both skiside and at Hope Lake Lodge.
Q. If I have an existing reservation, who do I contact to discuss rescheduling?
A. Niki Pittsley, our Call Center Manager, is working remotely and will continue to answer calls regarding general information and future reservations. For immediate needs and future room bookings she can be reached daily at 800-955-2754 between the hours of 10 am – 4 pm. For less urgent concerns, please email her at: email@example.com.
To Our Valued Greek Peak & Hope Lake Lodge Guests:
March 14, 2020
Your health and safety are always top of mind when you stay at Greek Peak Mountain Resort & Hope Lake Lodge. The current news continues to be dominated by COVID-19 (Coronavirus). As of this email, there are no current cases of COVID-19 in Cortland County.
That being said, I wanted to personally reach out to let you know that we have implemented a series of enhanced cleaning protocols and processes for all of our guests rooms and common areas at both Hope Lake Lodge and Greek Peak Mountain Resort.
We are also closely monitoring the guidance recommendations of the World Health Organization, Centers for Disease Control and Prevention as well as Cortland County Department of Health and New York State health regulators with regard to the spread and containment of the virus. Our primary goal is to ensure that we continue to meet our guests needs while doing our part to keep you—our guests—our team, and our communities safe.
Here’s what we’re doing:
- We have increased our already stringent cleaning protocols for all public spaces including: restrooms, the waterpark, spa, fitness center, guest rooms and restaurants. We are paying special attention to high touch-point areas including: room keys, elevator doors and buttons, door handles, locks and latches, light switches, desk surfaces, telephones, television remote controls, and bathroom fixtures.
- Additionally, we are taking steps to ensure the health and welfare of our team. If a staff member is not feeling well or an immediate family member is ill, we are insisting they stay home to avoid possible transmission.
- We are diligently reminding both guests and staff to wash their hands properly and frequently. We also ask that they use hand sanitizer whenever possible.
- All employees have been directed to frequently wipe down and sanitize their workspaces.
- Importantly, if they have flu-like symptoms, they are advised to consult a doctor and seek medical attention.
We understand your plans may be interrupted by COVID-19. You are a valued customer and we appreciate your business.
If you have an existing reservation for lodging or one of our adventure attractions, we look forward to seeing you and want to reassure you that we are taking every reasonable precaution to promote a safe and healthy environment for you during your stay.
Again, your health and well-being are our highest priority and we truly appreciate the trust that you place in us when you choose to stay at Greek Peak and Hope Lake Lodge. Our staff is available if you have any questions at 800-955-2754.
Please take care of yourselves and each other,
Greek Peak Mountain Resort | Hope Lake Lodge
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