Refund Policy

Ticket/Pass Cancellation Policy

We do not guarantee snow conditions, weather conditions, open terrain or the number of lifts operating. Final determination of any qualifying events is at Resort’s sole and absolute discretion.

Day Tickets:

– Day Tickets are non-refundable and non-transferrable.

3-Day Pass:

– 3-Day Passes are non-refundable and non-transferable.
– Unused days left on a Triple Play Pass are non-refundable, have no cash value, and are void after the winter season in which the card was sold.

Season Passes:

Before the season begins:

A person may receive a refund when moving out of the area. A letter indicating transfer from past or present employer is required for verification. A person may receive a refund if unable to ski due to a medical reason.  A letter from a doctor is required for verification.

A bookkeeping fee of $20 will be deducted from the amount. Please allow at least 30 days for the refund.

After the season starts:

A person may receive a refund if unable to ski due to a medical reason only: A letter from a doctor is required for verification.  The percentage of the refund is as follows:

  • Up to 10 days of operation into the season 70%
  • Up to 20 days of operation into the season -40%
  • Up to 30 days of operation into the season- 20%

After 30 days of operation into the season no requests will be accepted. Refund requests must be submitted within the first 30 days of operation. Refund percentages are determined based on when medical verification is submitted. A bookkeeping fee of $20 will be deducted from the amount.

Please allow at least 30 days for refund.

Season Pass Rollover Policy:

Before the season begins:

A person may receive a rollover if unable to ski due to a medical reason.  A letter from a doctor is required for verification.

Please allow at least 30 days for rollover.

After the season starts:

A person may receive a rollover if unable to ski due to a medical reason only.  A letter from a doctor is required for verification. Rollover requests must be submitted within the first 30 days of operation.

After 30 days no requests will be accepted. Please allow at least 30 days for rollover.