HOTEL RESERVATIONIST – HOPE LAKE LODGE

Job Title:               Reservationist
Reports To:           Reservations Manager
FLSA Status:         Non-Exempt
Salary:                   $15.00 hourly – plus commission

SUMMARY:

Greek Peak – Hope Lake Lodge & Indoor Waterpark is currently seeking reservationists in our Call Center. This year-round position offers the opportunity to earn unlimited monthly commissions based on accomplishing established daily sales goals. Must be at least 18 years old and have weekend availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned.)

  1. Assist guests by selling future guestroom reservations
  2. Promptly follow up with guest inquiry leads for second chance bookings
  3. Answer telephone calls and emails in a prescribed and professional manner
  4. Maintain potential and current guest profile information
  5. Assist customers with questions regarding their existing reservations
  6. Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
  7. Strong ability to multi-task and pay close attention to detail
  8. Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
  9. Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel). NAVIS certification, applications & software knowledge a plus but not required.
  10. Professional customer service nature with a desire to succeed
  11. Exceptional verbal and written communication skills

QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Must be 18 years of age
  2. Must have weekend availability
  3. Excellent customer service skills
  4. Efficient, well organized, and able to handle a variety of duties simultaneously
  5. Energetic, enthusiastic and motivational
  6. Ability to explain various resort options to guest.
  7. Professional manner, discretion, and appearance
  8. Excellent verbal and written skills
  9. Able to show initiative and make decisions
  10. Proficient in appropriate computer skills and office equipment.
  11. The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
  12. Ability to lift 25 lbs.
  13. Willingness to work a varied work schedule including days, nights, weekends and holidays

BENEFITS:

  1. Employee summer & winter season pass for $15. Includes summer mountain biking /winter ski & snowboard access. Includes complimentary ski/snowboard rentals along with discounted learn to ski lessons.
  2. Additional discounts on lodging, food, gear, and during the summer on mountain biking.
  3. Excellent training and professional development.
  4. Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (All full-time staff-1st of the month after 30 days of employment).
  5. For all seasonal, full-time and part-time staff GPMR offers tele-health benefits for a nominal fee.

Greek Peak Mountain Resort, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Call Center
Employment Status: Full Time Part Time
Location: Cortland NY
Area: Hope Lake Lodge

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